Barbara Bernini

Operations Manager | Supplier Coordination & Authentic Experiences

Work History and Achievements

• Operations Manager in the hospitality sector (2019-2024), coordinating over 40 local suppliers for property management services
• Built a curated network of local partners (traditional restaurants, tour guides, artisans) that increased guest satisfaction by 75%
• Developed 25+ personalized authentic experiences that generated 40% more 5-star reviews
• Reduced supplier response times by 50% through process optimization and effective communication
• Operational management of a portfolio of 30+ properties with daily coordination of cleaning, maintenance and extra services

Personal Profile

A professional passionate about the local area and local cultures, with 5 years of experience in hospitality management. Specialized in creating authentic connections between guests and the territory, Barbara coordinates a select network of trusted suppliers and turns every stay into a memorable experience. Her ability to anticipate guests’ needs and build solid relationships with local partners ensures impeccable service and unique moments.

Activities

• Coordination and management of the supplier network (cleaning, maintenance, additional services)
• Selection and curation of local partners for authentic local experiences
• Designing itineraries and personalized experiences for guests (tastings, food and wine tours, guided visits, artisanal activities)
• Operational supervision of properties and emergency management
• Creating personalized guides with authentic, little-known local tips
• Developing relationships with traditional restaurants, local producers and local artisans